Introduction  Total  note  focussing is the latest  jargon in  solicitude literature.  While the principles and  ism underlying the  creation evolved since the sixties, increasingly, modern management  atomic number 18  encompass the concept as a  cure-all to all their organisational performance problems and sustainable competitive advantage.  Total  tint management,  some(prenominal) proponents argue, is a viable competitive strategy. It has had profound  government  restoration on  assembly line performance, and continues to enjoy prominence in the business world in the 1990s (Waldman, 1993) .  Waldman for example argue that TQM offers  affix  tone and efficiency, less waste, higher productivity, and enhanced client satisfaction.  separate studies  such as Sohal et al (1993), The international quality  test conducted by the American quality foundation (1993)   give up had  homogeneous conclusions.  Therefore, it is no wonder that companies are increasingly switching to TQM in the     smell of globalization and the opening up of hitherto shut economies/Markets and increased competitive pressures.  In this paper, to start with, we shall offer a definition of TQM followed by a general set of features, which  characterise TQM organizations. Then we shall  bear at the philosophies and practices of one organization that professes to have adopted TQM and critically examines to what extent these fit the literature on TQM. Finally, we shall conclude with a set of recommendations, which are deemed necessary for the  caller-out to comply with TQM principles.  Definition of TQM.    Total quality management has been  be by chase and Aquintano, 1995 as:   Managing the  constitutional organization as that it excels on all dimensions of products and services that are important to the customer .  Total quality management is about leadership,  think and improvement.  An  inviolate part of TQM system is continuous improvement  with a philosophy of product and process improvement a   s a incessant journey.  Total quality manage!   ment; if properly  enforced has a significantly...                                        If you want to get a full essay,  crop it on our website: OrderCustomPaper.com
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